kickbd Privacy Policy

1 Data We Collect

When you register, use, or interact with the kickbd platform, we collect certain categories of personal data. This section sets out each category, the specific data points within it, and the reason we need to collect that information. kickbd does not collect data beyond what is necessary for the purposes described in this Privacy Policy.

Registration and Identity Data

When you create a kickbd account, we collect your full legal name, date of birth, residential address, email address, and mobile phone number. This data is required to create and administer your account, verify that you meet the minimum age requirement of 18 years, and fulfil our Know Your Customer (KYC) obligations. For identity verification purposes, we may also collect copies of government-issued identification documents such as your National Identity Card (NID), passport, or driving licence.

Financial and Transaction Data

kickbd records all financial transactions conducted through your account, including deposits, withdrawals, bonus credits, and wager settlements. For each transaction we collect the payment method used (bKash, Nagad, Rocket, Upay, Visa, or Mastercard), the transaction amount in BDT, the date and time of the transaction, and a transaction reference number. We do not store full card numbers or mobile wallet PINs — payment processing is handled by certified payment intermediaries who operate their own data security standards.

Betting and Gaming Activity Data

We collect a detailed record of your betting and gaming activity on the kickbd platform. This includes bets placed on cricket (BPL, T20 World Cup, IPL, Bangladesh Tigers), football, kabaddi, and other sports markets, as well as sessions on slot titles, live casino games, fishing games (God Fish Slicing, Cannon Fishing), and crash games. Activity data includes stake amounts, selections, odds, game outcomes, and session duration. This data is used to manage your account, settle bets and game rounds, detect fraudulent or suspicious patterns, and personalise the promotional offers you receive.

Device and Technical Data

When you access the kickbd platform from any device, our servers automatically collect certain technical information. This includes your IP address, browser type and version, operating system, device type (mobile, tablet, or desktop), screen resolution, referring URL, and pages visited on the kickbd site. This technical data helps us optimise the platform's performance, diagnose technical issues, and detect access from restricted jurisdictions or via VPN or proxy services in violation of our Terms and Conditions.

Communication Data

If you contact the kickbd customer support team via live chat, email, or WhatsApp, we retain a record of those communications including the content of your messages, the date and time of each interaction, and the name or reference of the support agent who handled your query. These records are used to resolve disputes, train support staff, and improve the quality of service we deliver to players across Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, Mymensingh, and Cox's Bazar.

2 How We Use Your Data

kickbd processes your personal data only for lawful, specific, and clearly defined purposes. Below is a comprehensive account of every purpose for which your data is used, alongside the legal basis that justifies each use.

Marketing Communications

kickbd may send you promotional communications about bonuses, seasonal offers (BPL season specials, Eid promotions, Pohela Boishakh bonuses, ICC T20 World Cup offers), new game launches, and platform updates. These communications are sent only where you have given explicit consent during registration or via your account communication preferences. You may withdraw consent to marketing communications at any time by updating your preferences in your account settings or by requesting opt-out through the live support team. Withdrawal of marketing consent does not affect the lawfulness of processing carried out prior to withdrawal.

Automated Decision-Making

kickbd uses automated systems to screen deposits and wagers for anti-money laundering (AML) and fraud indicators, and to assess responsible gaming risk profiles. Where an automated decision results in a material consequence for your account — such as a temporary restriction, enhanced due diligence request, or account flag for review — you have the right to request that the decision be reviewed by a member of the kickbd compliance team. Contact live support to exercise this right.

3 Data Sharing and Disclosure

kickbd does not sell your personal data to third parties. However, in order to operate the platform and meet legal obligations, we share limited categories of personal data with the following types of third parties under strict contractual controls:

Payment Service Providers

To process deposits and withdrawals, kickbd shares transaction data with authorised payment service providers, including the operators of bKash, Nagad, Rocket, and Upay mobile financial services, and card processing intermediaries handling Visa and Mastercard transactions. These providers receive only the data necessary to process the specific transaction and are prohibited from using that data for any other purpose.

Game Technology Providers

Casino games and slot titles on the kickbd platform are delivered by third-party studios including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi. To enable seamless gameplay, these providers receive your player session token and anonymised session identifiers. They do not receive your full name, address, NID, or payment details. Each provider operates under its own certified data security standards and is contractually bound to process session data only for game delivery purposes.

Identity Verification and KYC Partners

To fulfil age verification and KYC obligations, kickbd may engage certified identity verification partners who process copies of your identification documents. These partners operate under strict confidentiality agreements and data processing standards. Document data is used exclusively for verification and is not retained by KYC partners beyond the period necessary to complete the verification check.

Legal and Regulatory Disclosure

kickbd may disclose your personal data to law enforcement agencies, financial intelligence units, or other competent authorities where required to do so by law, court order, or in response to a legitimate investigation of financial crime, fraud, or other illegal activity. Such disclosures are made strictly to the minimum extent required by the relevant legal obligation.

4 Cookies and Tracking Technologies

The kickbd website uses cookies and similar tracking technologies to ensure the platform functions correctly, to remember your session and preferences, and to generate anonymous aggregate analytics about platform usage. This section explains the types of cookies we use and how you can manage them.

Types of Cookies Used

• Strictly Necessary Cookies: These cookies are essential for the kickbd platform to operate. They manage your login session, maintain your authentication state, remember your language and region preferences, and protect against cross-site request forgery (CSRF) attacks. These cookies cannot be disabled without preventing the platform from functioning correctly.
• Performance and Analytics Cookies: We use anonymised analytics cookies to understand how players navigate the kickbd website — which pages receive the most visits, where users enter and exit the site, and which game categories attract the most engagement. This data is aggregated and not linked to any individual player identity. Analytics data is used solely to improve platform design and content.
• Functional Cookies: These cookies remember preferences you have set within your account, such as your preferred deposit method, display settings, and notification preferences. They enhance your experience by reducing the need to re-enter preferences on each visit.

Managing Cookies

You can manage or disable non-essential cookies at any time through your browser settings. Most modern browsers (Chrome, Firefox, Safari, Edge, Opera) allow you to view, block, or delete cookies via their privacy or settings menus. Please note that disabling strictly necessary cookies will impair your ability to log in to your kickbd account and use core platform features. kickbd does not currently support a browser-based cookie preference panel — cookie preferences can be managed at the browser level only.

5 Data Security Measures

kickbd takes the security of your personal and financial data seriously and has implemented a range of technical and organisational measures to protect it from unauthorised access, loss, alteration, or disclosure.

Technical Safeguards

• SSL/TLS Encryption: All data in transit between your device and the kickbd servers is encrypted using SSL/TLS protocols. Look for the padlock icon and "https://" prefix in your browser address bar when using kickbd.
• Data Encryption at Rest: Sensitive personal data stored in kickbd's systems — including identity document copies and financial records — is encrypted at rest using industry-standard encryption algorithms.
• Two-Factor Authentication (2FA): kickbd offers OTP-based 2FA for all player accounts. Players are strongly encouraged to enable 2FA via their account security settings to add an additional layer of protection against unauthorised login.
• Access Controls: Access to personal data within kickbd's internal systems is restricted to authorised personnel on a strict need-to-know basis. All internal access is logged and subject to regular audit.
• Penetration Testing: kickbd's technical infrastructure undergoes regular security assessments, including vulnerability scanning and penetration testing, to identify and remediate potential security weaknesses before they can be exploited.

Organisational Safeguards

kickbd staff who handle personal data are subject to strict confidentiality obligations and receive regular training on data protection best practices. Any confirmed or suspected data breach is handled under kickbd's incident response procedure, which includes prompt investigation, containment, and notification to affected players where required by applicable data protection standards.

6 Data Retention

kickbd retains your personal data for as long as is necessary to fulfil the purposes set out in this Privacy Policy, or as required by applicable laws and regulations. The following retention principles apply:

• Active Account Data: Personal, financial, and gaming activity data associated with an active kickbd account is retained for the full duration that the account remains open and active.
• Closed Account Data: Following account closure — whether requested by the player or initiated by kickbd — personal and transaction records are retained for a minimum of five years. This retention period is required to comply with financial record-keeping obligations, support the resolution of any disputes or chargebacks that may arise after closure, and fulfil any legal disclosure obligations that emerge post-closure.
• KYC and Identity Documents: Copies of identity documents collected during the KYC process are retained for a minimum of five years from the date of account closure.
• Support Communication Records: Records of customer support interactions are retained for three years following the date of the most recent interaction.
• Marketing Consent Records: Records of marketing consent (including the date, method, and scope of consent) are retained for the duration of the consent and for two years following withdrawal of consent, as evidence of compliance.

When personal data is no longer required for any of the above purposes, kickbd will securely delete or anonymise it in accordance with its internal data disposal procedure. Anonymised, aggregated data (from which no individual can be identified) may be retained indefinitely for platform analytics and reporting purposes.

7 Your Privacy Rights

As a registered kickbd player, you hold a number of rights over your personal data. kickbd is committed to honouring these rights promptly and without undue restriction. The following rights are available to you:

Right of Access

You have the right to request a copy of the personal data kickbd holds about you. Upon a verified request, kickbd will provide a summary of your data in a readable format within 30 days. Requests can be made via 24/7 live chat or by contacting support at the email address listed in the Contact section of this policy.

Right to Rectification

If any of the personal data we hold about you is inaccurate or incomplete, you have the right to request that it be corrected. For most account details (email address, phone number, preferred contact method), you can make corrections directly via your account settings. For data requiring formal documentation (legal name, date of birth, address), corrections should be submitted through the support team with supporting documentary evidence.

Right to Erasure

You may request that kickbd delete your personal data where it is no longer necessary for the purposes for which it was collected, where you have withdrawn consent (for data processed on the basis of consent), or where you object to processing carried out on the basis of legitimate interest. Please note that kickbd may be required to retain certain data — particularly financial and transaction records — for a legally mandated retention period, which takes precedence over erasure requests for that specific data category.

Right to Data Portability

Where kickbd processes your personal data on the basis of your consent or for the performance of a contract, and where the processing is carried out by automated means, you may request that your data be provided to you in a structured, commonly used, machine-readable format (such as CSV or JSON) so that you can transfer it to another service if you choose.

Right to Object

You have the right to object to kickbd processing your personal data where that processing is based on legitimate interest, including profiling for personalised promotion delivery. You also have the right to object at any time to the use of your data for direct marketing purposes. Where you object to marketing, we will cease using your data for that purpose immediately upon receipt of your objection.

8 Policy Updates and Contact

Updates to This Policy

kickbd reviews and updates this Privacy Policy periodically to reflect changes in platform functionality, applicable data protection standards, and regulatory requirements. When a material change is made to this policy, we will notify registered players by email to their registered address and by an in-account notification. The "Effective Date" at the top of this page reflects the date of the most recent update. Continued use of the kickbd platform following notification of a policy update constitutes your acceptance of the revised Privacy Policy. We encourage all players to review this page regularly.

Contact for Privacy Matters

If you have any questions, concerns, or requests related to this Privacy Policy or the handling of your personal data by kickbd, please contact our support team using any of the following channels:

• 24/7 Live Chat: Available directly within your kickbd account — the fastest route for all data requests.
• Email: support kickbd.club — responses within 1–2 business days.
• WhatsApp: +880 1700 000 000 (available 08:00–00:00 BST, UTC+6).

kickbd serves players across Bangladesh including Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, Mymensingh, and Cox's Bazar. All privacy communications are handled in English. Please ensure your request includes your registered email address and account username so we can locate your data records promptly.