Deposit Limits
Set daily, weekly, or monthly deposit caps directly from your account settings to keep your spending within a budget you are comfortable with.
Session Time Limits
Configure automatic session reminders or hard cut-offs so you never spend more time on the platform than you intended in any single session.
Time-Out Period
Request a short break of 24 hours, 7 days, or 30 days. Your account is suspended for the chosen period with no access to gambling features.
Self-Exclusion
Permanently or temporarily exclude yourself from kickbd. Self-exclusion is processed within 24 hours and covers all platform games and betting markets.
Loss Limits
Define a maximum net loss amount per day, week, or month. Once the limit is reached, further wagers are blocked until the limit period resets.
24/7 Support
Our trained support team is available around the clock via live chat to assist with any responsible gaming concern, limit request, or self-exclusion application.
1 Our Commitment to Responsible Gaming
kickbd believes that gambling, when approached with care and awareness, is a legitimate form of entertainment for adults across Bangladesh. We serve players in Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, Mymensingh, and Cox's Bazar who enjoy cricket betting during the BPL and T20 World Cup seasons, live casino games, slot titles from leading studios, and fishing games — and we take our duty of care to every one of those players seriously.
Our responsible gaming programme is not a regulatory checkbox. It is a genuine operational commitment backed by technology, trained staff, and clearly documented policies. Every feature described on this page is available to all registered kickbd players free of charge, and every limit or restriction a player requests is implemented without question or delay.
Responsible gaming at kickbd spans five pillars: prevention (age verification and KYC), player empowerment (limit-setting tools), early intervention (automated risk flagging), access to support (24/7 live chat, WhatsApp), and enforcement (self-exclusion with no re-instatement pressure). This page explains each pillar in plain English so every kickbd player in Bangladesh fully understands what protections are in place and how to activate them.
2 18+ Age Restriction Policy
Gambling is strictly for adults aged 18 and above. kickbd enforces this requirement without exception. All new registrations on the kickbd platform are subject to an age verification check at the point of sign-up. Players who cannot confirm their age during registration will not be permitted to deposit funds or place any wager.
How Age Verification Works
During the Know Your Customer (KYC) process, kickbd requires all players to submit a valid government-issued identity document. Acceptable documents include the Bangladesh National Identity Card (NID), a valid passport, or a driving licence. The date of birth recorded on the submitted document must confirm the applicant is 18 years of age or older at the time of registration. Players under 18 who are found to have circumvented this check will have their accounts closed immediately and all funds returned to the source payment method after deduction of any withdrawals already processed.
Keeping Gambling Away from Minors in Your Household
If you share a device or internet connection with anyone under 18, kickbd strongly recommends the following precautions: always log out of your kickbd account when stepping away from your device; use a strong, unique password that is not shared with or accessible to minors; enable your device's parental control settings; and consider installing third-party parental filtering software that can restrict access to gambling websites at the network level.
3 Responsible Gaming Tools
kickbd provides a comprehensive set of player-controlled tools designed to help you set boundaries on your gambling activity before those boundaries are needed — not after. All tools are available free of charge and can be activated through your account settings or by contacting the 24/7 support team.
Deposit Limits
Set a maximum deposit amount for a rolling 24-hour period, a calendar week, or a calendar month. The limit takes effect immediately when set. Increasing an existing deposit limit requires a 48-hour cooling-off period before it becomes active, giving you time to reconsider. Decreasing a limit takes effect immediately. Limits can be set in BDT starting from ৳500.
Loss Limits
Define the maximum net loss you are willing to accept in a given daily, weekly, or monthly period. Once your net loss reaches the defined threshold, all betting and gaming activity is automatically suspended for the remainder of that period. Like deposit limits, reductions take immediate effect while increases require a 48-hour review period.
Session Time Limits and Reminders
Set a maximum session duration — from 30 minutes to 8 hours. When your session reaches the time limit, you will receive an on-screen notification and, optionally, be automatically logged out. You can also configure periodic reminders (every 30, 60, or 90 minutes) that display how long you have been playing without ending your session.
Reality Checks
Reality check pop-ups appear at intervals you configure and display a summary of your current session: time elapsed, total wagered, net result. You can then choose to continue playing or end your session. This feature is particularly useful during extended BPL live betting sessions or late-night casino play.
Marketing Opt-Out
Players who prefer not to receive promotional communications — including bonus offers, seasonal promotions, and BPL special event notifications — can opt out of all marketing messages at any time via the communication preferences section of their account settings. Opt-out is processed within 24 hours.
4 Self-Exclusion and Account Closure
If you feel that gambling is no longer a form of entertainment and has become a source of distress, financial harm, or compulsive behaviour, self-exclusion is available to you immediately. kickbd supports both temporary and permanent self-exclusion with no barriers, no persuasion, and no waiting periods beyond the time required to process your request.
Temporary Time-Out
A time-out is a short-term break from gambling activity. kickbd offers time-out periods of 24 hours, 72 hours, 7 days, and 30 days. During a time-out your account remains open but all gambling features — including deposits, bet placement, and game access — are suspended. You can still access your account to review transaction history or contact support. Time-outs are applied within one hour of request and cannot be reversed before the chosen period expires.
Extended Self-Exclusion
Extended self-exclusion is available for periods of 3 months, 6 months, 12 months, or 5 years. During an extended self-exclusion your account is fully suspended and you will be unable to re-register or open a new account on the kickbd platform. Any pending bonus balance is forfeited upon self-exclusion. Your available real-money balance will be returned to your registered payment method (bKash, Nagad, Rocket, or Upay) within 3–5 business days of the exclusion taking effect.
Permanent Self-Exclusion
If you wish to permanently close your kickbd account with no option to return, permanent self-exclusion is available. A permanently excluded account cannot be reopened under any circumstances. This option should be chosen when you are certain that returning to gambling activity is not in your long-term interest. Contact the 24/7 live support team to initiate permanent self-exclusion.
5 Recognising Problem Gambling
Problem gambling can develop gradually and is not always immediately apparent to the person experiencing it. Being aware of the warning signs — in yourself or someone you know — is the first step toward addressing the issue. The following behaviours may indicate that gambling has moved beyond healthy entertainment.
Recognising one or more of these patterns in your own behaviour does not mean gambling has irreversibly taken control. Early awareness and action — using the tools available on kickbd or reaching out to a professional support service — can make a significant difference. See the Support Resources section below for organisations that can help.
6 Self-Assessment Questionnaire
The following questions are designed to help you reflect honestly on your relationship with gambling. This is not a clinical diagnostic tool — it is a starting point for self-awareness. Read each question carefully and consider how often each applies to your recent gambling behaviour.
Answer honestly: have you experienced any of the following in the past 12 months?
7 Protecting Vulnerable Players
kickbd's responsible gaming obligations extend beyond the individual player. We have a duty to identify and respond to signs of vulnerable gambling behaviour across our player base, and to ensure that our platform design, promotional practices, and customer communications do not exploit or encourage harmful gambling.
Automated Risk Monitoring
kickbd's platform uses automated monitoring to flag account activity patterns that may indicate problem gambling behaviour. These patterns include a sudden significant increase in deposit frequency or amounts, extended uninterrupted session durations, rapid repetition of failed withdrawal requests, or a high ratio of redeposited withdrawals. When these patterns are detected, a trained member of our responsible gaming team will review the account and, where appropriate, make contact with the player to check on their wellbeing and provide information about available tools.
Responsible Promotions Policy
kickbd does not send bonus or promotional offers to players who have active deposit limits, loss limits, or self-imposed session restrictions. Seasonal promotions — including BPL cricket betting offers, Eid bonus campaigns, and Pohela Boishakh special events — are targeted only at players with no active responsible gaming flags on their account. Players who are in a time-out period receive no marketing communications for the duration of that period.
Concerned About Someone Else?
If you are concerned that a family member or friend may be gambling problematically on kickbd or any other platform, the most direct course of action is to have an open, non-judgmental conversation with them about your observations. Encourage them to use the self-assessment tools on this page and to explore the support resources listed below. You can also contact the kickbd support team to share your concern — while we are bound by player confidentiality and cannot disclose account details, we can take note of external concern reports and factor them into our monitoring process.
8 Support Resources and Contacts
You do not have to manage gambling concerns alone. A range of support channels are available — both through kickbd directly and through independent organisations that specialise in gambling-related support. All of the following resources are free to access.
kickbd Live Chat
24/7 support directly inside your account. Request limits, time-outs, or self-exclusion instantly. Our team is trained in responsible gaming conversations.
Email Support
Send your responsible gaming query or self-exclusion request to . Responses within 1–2 business days.
Reach kickbd support via between 08:00 and 00:00 Bangladesh Standard Time (UTC+6).
Independent Support Organisations
The following organisations provide confidential, professional support to individuals affected by problem gambling. kickbd encourages any player who feels their gambling may be causing harm to reach out to these services:
- Gamblers Anonymous: An international peer support programme following a 12-step recovery model. Meetings and resources are available online for players in Bangladesh who may not have access to local in-person meetings.
- GamCare: An internationally recognised organisation offering information, advice, and free counselling to anyone affected by problem gambling. Their online chat service and national helpline operate around the clock.
- BeGambleAware: Provides clear, evidence-based information about responsible gambling, self-assessment tools, and pathways to specialist support. Their resources are accessible in English and are relevant to online gambling on platforms like kickbd.
- National Mental Health Helpline (Kaan Pete Roi): For players in Bangladesh experiencing broader mental health challenges — including stress, anxiety, or depression related to gambling — this peer counselling service provides confidential support by phone.
kickbd is committed to continuously improving its responsible gaming programme. If you have a suggestion for a tool or resource that would help you gamble more safely, or if you have feedback on any aspect of our responsible gaming approach, please share it with the support team. Player feedback directly informs the evolution of our safe play policies.